Police Pass is the trading name of Blue Light Publishing Limited
Company Number 5970660
GB VAT Number ..............

Please read the following Terms and Conditions carefully before placing your order, they contain important information about your rights and obligations. The following Terms and Conditions apply to all orders made via the Police Pass website. By placing an order you are agreeing to be bound by these Terms and Conditions of Sale.


Terms & Conditions for Retail Customers

The seller (Police Pass) reserves the right to improve specifications, alter prices and withdraw and item from sale without notice.


1. Delivery: please allow 7 working days for the delivery of any of our products ordered. We will do our utmost to ensure that goods are delivered within the stated time. The Seller (Police Pass) is not responsible for any loss arising from the non-delivery of goods.

2. Police Pass shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by war or other hostilities, strikes, lockouts, acts of God, accident, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Police Pass.

3. Returns Policy. In the unlikely event that you receive any of the products purchased in a damaged condition any claim for damage to your order must be made to Police Pass (by written confirmation or e-mail) within 5 working days of receipt of your order. Claims after this period cannot be considered. No claims will be considered unless all the original packaging is retained for inspection by our carrier's representative. Full refunds or exchanges will be made for any items lost or damaged during transit. If the goods are faulty, incorrect or damaged on delivery we will meet the cost of return (we will advise you on how to return the goods) and (at our option) repair, replace or exchange any such goods; or refund you for the price paid including delivery charges.

Persons wishing to cancel a booking for a paid revision crammer course more than 14 days before the commencement of the paid course will have the option to either transferring onto an alternative equivalent course at no extra cost or alternatively receiving a refund for the course fee less a cancellation administration fee of £30.00.

Persons wishing to cancel a booking for a paid course less than 14 days of the paid couse will not have the option of a refund and will instead only be permitted to transfer onto an alternative equivalent course at no extra cost.

Persons wishing to return a textbook purchased which is not faulty or damaged must lodge an email request to info@policepass,co.uk within 5 working days of the date of dispatch. Refunds will only be considered if the textbook is returned to the Seller at the Purchasers own expense in the same condition as it was dispatched to the Purchaser. The Purchaser will be refunded the cost of the textbook less a postage and administration fee of £10.00.

Audio Crammer CD box sets purchased which are not faulty or damaged cannot be refunded.

This policy is in addition to any statutory rights you may have as a consumer, which remain unaffected.

4. Shipping. Shipping is free.

5. Payment. We accept all major credit / debit cards. Unfortunately, we are unable to process Electron or AMEX cards over the internet. As we do not offer credit facilities, your goods will only be dispatched if we have received the full payment for your order at the time of ordering.

6. Copyright. All copyright, design and intellectual property rights existing in our designs and products and in the images, text and design of this website / marketing material are and will remain the property of Police Pass (Blue Light Publishing Limited). Any infringement of these rights will be pursued vigorously.